Shipping

Where do we ship to?

We ship internationally, so we can reach introverts all over the world. If your country is not mentioned below, we can ship to you!

Because of government restrictions, we cannot ship to:

Because of the pandemic, we are temporarily unable to ship to:

Anguilla, Antigua & Barbuda, Netherlands Antilles, Aruba, Bahamas, Barbados, Belize, Bermuda, Bonaire, Botswana, Cape Verde, Cayman Island, Dominica, Ecuador, Gambia, Grenada, Guinea-Bissau, Guyana, Haiti, Cayman Islands, Jamaica, Kosovo, Turks & Caicos Islands, Laos, Liberia, Malawi, Mauritania, Mongolia, Monserrat, Mozambique, Myamar, Nicaragua, Paraguay, Peru, Puerto Rico, Dominican Republic, Saint Kitts & Nevis, Saint Maarteen (Dutch), Saint Lucia, Seychelles, Sierra Leone, Uruguay, Uzbekistan, Venezuela, Yemen.

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How long does shipping take?

To avoid waste, we only start making your products, when you’ve placed an order. The shipping times below take both the manufacturing process and the shipping itself into account. In other words: It’s how long it takes for you to get your order, after you’ve purchased it on our site.

INSIDE THE EU: 1-3 weeks

OUTSIDE THE EU: 2-4 weeks

PLEASE NOTE:

International orders usually take 2-4 weeks to arrive, but delays can occur during transportation or at your local customs office. In these cases, it can take up to 7 weeks for an international order to arrive. We are not in control of courier services or local customs offices.

No plastic packaging

At The Introvert’s Lair we have a zero plastic policy. Your order is packaged with recyclable cardboard and recycled materials. No bubble wrap, plastic air pockets or anything like that. If you want to know more about our commitment to sustainability, you can read our sustainability page here

What does shipping cost?

It depends on your location. Sending packages outside the EU costs more for us than inside the EU, where we’re located. 

We’ve chosen to have flat rates for shipping, even though it costs us more, since some orders will cost more to ship than you actually pay for shipping. This is to prevent shipping prices from getting too high for our customers.

INSIDE THE EU: €9

OUTSIDE THE EU: €14

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What about tracking?

You always get a tracking number

When we ship your order, you receive an email with the shipping confirmation and your track and trace number. Click the link in the email to check the shipping status on your order.

tracking can take 24-72 hours to show up

If you look up the track and trace number and there is no information or you get a "status not available" message, it doesn't necessarily mean something is wrong with your order. If your order was recently shipped, the shipping service may not have updated the tracking information yet. It varies between shipping services how quickly they update their information, and some of them require 24-72 hours. 

Remember to check your spam folder

If you haven't received a tracking number, it could be because your order hasn't been shipped yet or because the email has been marked as spam. Remember to check your spam folder for emails about your order.

Where do we ship from?

Our company is located in Denmark but our shipping partner is in France, so that’s where your order is shipped from. 

Any questions about shipping?

We’ve done our best to answer any questions you might have about shipping but if you still have unanswered questions, don’t hesitate to write us! We’re happy to answer any questions you have.

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